About Online Shopping
Learn more about online shopping in WA.
When you're ready make a quick enquiry.
- Our Process
- Helpful Information
FreePhone case assessment
Let’s talk about your situation confidentially. We will need to discuss your circumstances in detail to understand what has happened so far to tell you if we can help or not. Get the process started now, by requesting a free call back.
Book appointment with our lawyers
If it's clear consulting a solicitor you will help your situation, we can identify the right one for your case and arrange a convenient appointment for you. We will review any documents you send us, and brief the solicitor before you arrive to maximise your time with them.
In depth consultation
At your meeting the solicitor will be able to indicate the outcome they expect to achieve and the legal pathway they would take with you to ensure the best possible outcome based off past cases and experience.
Sound legal advice & pathway forward
Armed with confidence in your lawyer, sound legal advice and a fixed fee quote for representation throughout the process you can then decide if you would like the team to act on your behalf to represent you through the process.
The sooner you act the better.
Leaving things to the last minute makes it more difficult for your legal team to obtain the best possible result.
Lawyers with strata experience
Meet with lawyers who have represented clients with strata cases previously.
- Past Cases
- Good Results
- Happy Clients
If we can prove one of these defences together...
- There could be no criminal conviction recorded.
- You could have charges dropped before your court date.
- You could have the case thrown out of court.
- You could be found innocent in court.
Your rights online
When you are buying online with an Australian trader you have the exact same rights that you would if you were buying in an actual shop.
There are no specific laws in Australia relating to online shopping. However if you are buying over the internet from an Australian trader, Australian consumer protection laws apply.
Buying from a private seller
This is where you buy from a person who is not running an online business. Examples include buying a bike off Gumtree or buying a dress on eBay.
If you buy something from a private seller you are guaranteed clear title of the item, unless you were told otherwise before the sale. This means that the seller guarantees that there is no money owing on the item and nobody else is entitled to repossess or take back the item.
If you are making a big online purchase, such as buying a car or a boat you should ensure it has clear title. A lawyer can help you check on the Personal Property Securities Register (PPSR) if this is so.
Drip pricing
Drip pricing is where a price is advertised for a good but more fees and charges keep on being added on, which results in paying a higher price than what was advertised to you.
Businesses aren't allowed to mislead you into paying those fees without telling you upfront how much it will cost. You must be told about all additional fees and charges at the beginning of the purchase.
If you were charged additional fees that you weren't told about at the beginning of the online purchasing process you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC).
International purchases
If you buy from an international trader, Australian Consumer Law still applies. However they still have to comply with the consumer laws in the country that they are based in.
For example if you are buying from www.amazon.com they are required to comply with American Consumer Law.
All buyers are subject to certain rights. If you feel you are a victim or have been misled, engage a lawyer to help you return your item or get your money back.
The sooner you act the better.
Leaving things to the last minute makes it more difficult for your legal team to obtain the best possible result.
Lawyers with strata experience
Meet with lawyers who have represented clients with strata cases previously.
- Past Cases
- Good Results
- Happy Clients
Our Process
FreePhone case assessment
Let’s talk about your situation confidentially. We will need to discuss your circumstances in detail to understand what has happened so far to tell you if we can help or not. Get the process started now, by requesting a free call back.
Book appointment with our lawyers
If it's clear consulting a solicitor you will help your situation, we can identify the right one for your case and arrange a convenient appointment for you. We will review any documents you send us, and brief the solicitor before you arrive to maximise your time with them.
In depth consultation
At your meeting the solicitor will be able to indicate the outcome they expect to achieve and the legal pathway they would take with you to ensure the best possible outcome based off past cases and experience.
Sound legal advice & pathway forward
Armed with confidence in your lawyer, sound legal advice and a fixed fee quote for representation throughout the process you can then decide if you would like the team to act on your behalf to represent you through the process.
The sooner you act the better.
Leaving things to the last minute makes it more difficult for your legal team to obtain the best possible result.
Lawyers with strata experience
Meet with lawyers who have represented clients with strata cases previously.
- Past Cases
- Good Results
- Happy Clients
Helpful Information
If we can prove one of these defences together...
- There could be no criminal conviction recorded.
- You could have charges dropped before your court date.
- You could have the case thrown out of court.
- You could be found innocent in court.
Your rights online
When you are buying online with an Australian trader you have the exact same rights that you would if you were buying in an actual shop.
There are no specific laws in Australia relating to online shopping. However if you are buying over the internet from an Australian trader, Australian consumer protection laws apply.
Buying from a private seller
This is where you buy from a person who is not running an online business. Examples include buying a bike off Gumtree or buying a dress on eBay.
If you buy something from a private seller you are guaranteed clear title of the item, unless you were told otherwise before the sale. This means that the seller guarantees that there is no money owing on the item and nobody else is entitled to repossess or take back the item.
If you are making a big online purchase, such as buying a car or a boat you should ensure it has clear title. A lawyer can help you check on the Personal Property Securities Register (PPSR) if this is so.
Drip pricing
Drip pricing is where a price is advertised for a good but more fees and charges keep on being added on, which results in paying a higher price than what was advertised to you.
Businesses aren't allowed to mislead you into paying those fees without telling you upfront how much it will cost. You must be told about all additional fees and charges at the beginning of the purchase.
If you were charged additional fees that you weren't told about at the beginning of the online purchasing process you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC).
International purchases
If you buy from an international trader, Australian Consumer Law still applies. However they still have to comply with the consumer laws in the country that they are based in.
For example if you are buying from www.amazon.com they are required to comply with American Consumer Law.
All buyers are subject to certain rights. If you feel you are a victim or have been misled, engage a lawyer to help you return your item or get your money back.
The sooner you act the better.
Leaving things to the last minute makes it more difficult for your legal team to obtain the best possible result.
Lawyers with strata experience
Meet with lawyers who have represented clients with strata cases previously.
- Past Cases
- Good Results
- Happy Clients
